The estimated delivery time is approx 5-7 days from the date of purchase depending upon the location of the delivery of goods.
To ensure the timely and fastest delivery, please mention the following information properly like Shipping Address and Phone Number details:
Mention address details with House Number, Floor, Street Name and Locality along with a Landmark.
Enter correct City name, State and Zip/Postal Code details. Orders may get misrouted in case of incorrect details.
Kindly make sure that Phone number (preferably mobile) is correct provided. Make sure its reachable as we may need to call you for delivery related queries.
Note: We make sure that all the parcels are perfectly boxed and covered with security tapes when they are dispatched from our order-processing department. However, it goes through a lot of processes at the courier company’s end before reaching you. If you receive a damaged parcel or broken items, please whatsapp us +91-9242780306 with the pictures of damaged products along with a video proof of unboxing our product from every angles along with the invoice that you got inside your parcel within 24 hours from the order received date.
The shipping charges will remains unchanged irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.
*Note: Order value is calculated after applying discounts/GST or any other applicable charges.
How do I check the status of my order?
Please tap on “My Orders” section under My Account on the Website to check your order status or if you wish to track your order by using your Order ID.
How are orders placed on My Dreamy SPARK delivered to me?
All orders placed on Amar Preyrona Sreejoni are dispatched through one of our courier partners Shiprocket associates with such as Delhivery, Blue Dart, Ecom Express, ShadowFax, XpressBees, Speed Post, Amazon Surface, DTDC etc.
Does My Dreamy SPARK deliver products outside India?
Yes. We are delivers products anywhere in the World. In such case, an extra delivery charges will be applied over the total billing amount.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery for everyone. If you wish to get it on faster way, contact our customer care with your order ID immediately after placed an order. But you will be charged an extra shipping cost for this special case only for you.
Cancellations :- Since, we do not accept cash on delivery, payment needs to be made while placing the order . Even if , the order is cancelled the paid amount won’t be returned .
Can I modify the shipping address of my order after it has been placed?
Yes, you can modify the shipping address of your order before we have processed (packed) it, by calling or writing to us at +91-9242780306 (09:50 AM – 09:50 PM) or contact.amarpreyronasreejoni@gmail.com
How do I cancel my Order?
To cancel your order, you can login your account or tap to “My Orders” and just cancel the order. you can call us on +91-9242780306 (09:50 AM – 09:50 PM) or write to us at contact.amarpreyronasreejoni@gmail.com with your Order Number. Note :- the amount paid won’t be returned.
If you receive any damaged parcel by the delivery courier company or if you found the product is damaged fully or fully broken, you have to inform our return department within 24 hours from the parcel delivery date through customer care number or write email at contact.amarpreyronasreejoni@gmail.com .You have to mail us all the images of your received damaged parcel from every possible angles along with the invoice you got inside your product parcel. If everything met with our return policy, we will refund your amount directly to your bank account within 7-10 days as per our return policy. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. We will pickup that parcel immediately within 1-2 days.
We have no Exchange Policy. We only replace the product if we find the parcel is fully damaged or the delivered product is fully broken.
Replacement will only be made once we receive proper unboxing clip of the damaged product from all the angles ,along with photos as a proof.
Payment Terms
We do not accept payment through Cash-on-Delivery. Payment is only acceptable through UPI and other ways mentioned in our website. We currently do not accept payment through Cheque or Demand Draft. For outside India customers, an extra delivery charges will be applicable for every single order as per courier company’s rate chart.
Tracking
To track your order, tap on “Track Your Order” in the bottom of our website.
Need help?
Contact us at +91-9242780306 (09:50 AM – 09:50 PM) or contact.amarpreyronasreejoni@gmail.com for questions related to refunds and returns.
